What To Do If A Concurrent Request Is Inactive With No Manager Status?

APPLIES TO:

Oracle Concurrent Processing - Version 11.5.10.0 to 12.2 [Release 11.5 to 12.2]
Information in this document applies to any platform.
Checked for relevance on 18-FEB-2014

GOAL

What to do if a concurrent request is Inactive with No Manager status?

SOLUTION

A concurrent request has a life cycle consisting of the following phases: Pending, Running, and Completed. During each phase, a request has a specific status. Listed below are the possible status for each phase:

• Pending Phase - Normal, Standby, Scheduled, Waiting
• Running Phase - Normal, Paused, Resuming, Terminating
• Completed Phase - Normal, Error, Warning, Cancelled, Terminated
• Inactive Phase - Disabled, On Hold, No Manager

If a concurrent request is on hold or unable to run when there are no active manager processes that can run the request, the request is placed in an Inactive phase.

Review the following points when the concurrent request is in Inactive phase with No Manager status.

1. Verify that Internal Concurrent Manager(ICM) is up and running. Use any one navigation mentioned below to check the status details of Internal Manager.

i. Oracle Applications Manager(OAM) > Site Map > Monitoring > Availability > Internal Concurrent Manager > View Status.

OR

ii. System Administrator Responsibility > Concurrent > Manager > Administer

2. Verify that there is at least one active concurrent manager with/without specialization rules that allow the concurrent program to run.

i. Run the following query to check whether any specialization rule defined for any concurrent manager that includes/excludes the concurrent program in question. Query returns 'no rows selected' when there are no Include/Exclude specialization rules of Program type for the given concurrent program.

select 'Concurrent program '||fcp.concurrent_program_name||' is ' ||decode(fcqc.include_flag,'I','included in ','E','excluded from ')||fcqv.user_concurrent_queue_name specialization_rule_details from fnd_concurrent_queues_vl fcqv,fnd_concurrent_queue_content fcqc,fnd_concurrent_programs fcp where fcqv.concurrent_queue_id=fcqc.concurrent_queue_id and fcqc.type_id=fcp.concurrent_program_id and fcp.concurrent_program_name='';

Note: Program Short Name is visible when the program is queried in concurrent program definition form.

Example:
SQL> select 'Concurrent program '||fcp.concurrent_program_name||' is ' ||decode(fcqc.include_flag,'I','included in ','E','excluded from ')||fcqv.user_concurrent_queue_name specialization_rule_details from fnd_concurrent_queues_vl fcqv,fnd_concurrent_queue_content fcqc,fnd_concurrent_programs fcp where fcqv.concurrent_queue_id=fcqc.concurrent_queue_id and fcqc.type_id=fcp.concurrent_program_id and fcp.concurrent_program_name='OKCRAQE';

SPECIALIZATION_RULE_DETAILS
-----------------------------------------------------------------------------
Concurrent program OKCRAQE is included in Contracts Core Concurrent Manager
Concurrent program OKCRAQE is excluded from Standard Manager 

From the sample output above, it shows that the OKCRAQE(Listener for Events Queue) concurrent program has been excluded from the Standard Manager and included in Contracts Core Concurrent Manager. That means the concurrent request OKCRAQE can be run only by the Contracts Core Concurrent Manager which should be up and running to run and complete the OKCRAQE concurrent request.
Make sure that Concurrent Manager whose specialization rule includes the concurrent program is up and running.
ii. Ensure that standard concurrent manager is up and running.

Follow the below step only when you have confirmed the previous points and the issue is still remaining as there may be an issue with concurrent request queue view.

3. Manually re-create the concurrent request queue view for concurrent managers by entering the following command as an applmgr user at operating system prompt.

FNDLIBR FND FNDCPBWV apps/ SYSADMIN 'System Administrator' SYSADMIN

Successful completion of the above command shows the message "View created successfully" in the generated log file.

The concurrent request queue view is used internally to map requests to managers. This view would be regenerated when concurrent managers are created, or specialization rules are altered.